Changelog

Fixed

• Double follow-up after handoff — A handoff leaves the conversation awaiting your reply, without also asking the customer if there is anything else.

Fixed

• AI message avatar — AI messages show your widget's launcher icon rather than a set of initials.

Fixed

• Closing your own chat — A visitor closing their own conversation sticks even when an agent had already closed it.

Fixed

• Search and bulk close — A force-closed conversation stays closed in the widget's list, including when it was closed by search or in bulk.

Fixed

• Reloading a closed conversation — Opening a closed conversation again keeps it read-only instead of letting it accept messages.

Fixed

• Reopening a closed chat — A closed conversation shows as read-only in the widget, and a visitor closing it themselves sticks.

Fixed

• Force-close in the widget — Closing a conversation from the help desk now closes it in the visitor's widget straight away, and shared knowledge base articles render and open properly.

Fixed

• Lost follow-up messages — An AI follow-up is stored as a real message, and the AI stays on after Sherlock has been involved.

Improved

• Formatted AI replies — AI replies render Markdown, and a thinking indicator shows while one is being written.

Fixed

• Questions ending in punctuation — A question written with punctuation now matches your knowledge base instead of failing to ground.
• Handoff reply state — The conversation state and the messages shown after an AI or Sherlock handoff now match what actually happened.