Product Update — July 11, 2026
A roundup of this week's improvements across CRM lists, tickets, the support portal, email, and integrations.
New
Email inbox on records — Connect Gmail or Outlook to read and send email to a contact directly from their Person or Company record, with one-click access from email notifications.
New
Notification preferences — Choose how you're notified about ticket activity: real-time, a daily digest, in-app, or email — from a new preferences page.
New
Bulk ticket actions — Select multiple tickets to archive them or bulk-edit owner, status, priority, and tags at once.
New
Status-page notifications — Incidents and service-status changes now post to a Slack channel automatically and email your opted-in status subscribers.
New
Visitor page context in the helpdesk — Each message now shows which page the visitor was on when they sent it.
New
Granola notes on deals — Import your Granola meeting notes directly onto a deal.
Improved
Rebuilt list views — Companies, Tickets, and People lists now have pinned columns, drag-to-reorder, click-to-sort, inline editing, a filter builder, and server-side pagination and search that stays fast on large datasets.
Improved
Live ticket updates — The tickets list updates in real time as statuses change, and stale saved filters reconcile automatically.
Improved
Consolidated Email Settings — Domains, templates, help-desk behavior, and signatures now live together on one tabbed Email Settings page.
Improved
Better campaign deliverability — Broadcasts and sequences now send from a dedicated subdomain to protect your primary domain's sending reputation.
Improved
More private ticket emails — Support-portal notifications now go only to the directly-associated contact instead of everyone at the company, plus a confirmation when a ticket is created.
Fixed
Scheduler availability — Fixed a calendar-permission issue that could show every time slot as free; connected Google calendars now correctly reflect busy times.
Fixed
Deal-stage automations — Stage-change automations now fire from every path a deal can move through, and stage-based conditions match correctly.
Security
Support-portal access — Signing in to the support portal now requires an existing ticket and no longer reveals whether an email has an account.