Rich Text Email Editor
The email editor has been upgraded from GrapesJS to a modern Tiptap rich text editor for a smoother writing experience.
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New features, improvements and fixes we've shipped. Follow along to see how the product evolves.
The email editor has been upgraded from GrapesJS to a modern Tiptap rich text editor for a smoother writing experience.
Marketing widget conversations now have their own dedicated Sales Chat page, separate from the main helpdesk.
AI feedback buttons are now smarter — they appear at the right time and conversations auto-close gracefully when the interaction ends.
Deal detail pages now include an email tab showing related email threads.
Leads page now has status tabs for quick filtering, dual-month date picker, and automatic status updates on lead conversion.
The system now automatically detects duplicate leads and shows warning cards so you can keep your data clean.
People and leads pages now support bulk select, edit, and archive operations.
Search buttons on list pages have been replaced with inline search inputs for faster, more accessible filtering.
A refreshed team-based permission model gives you more granular control over who can access what across your workspace.
Select multiple helpdesk conversations and perform bulk actions like close, assign, or tag.