Resources — Changelog

August 3, 2026

Full recipient lists

Fixed Truncated recipients — The recipient line shows the full To list instead of cutting it short.

Fixed

Truncated recipients — The recipient line shows the full To list instead of cutting it short.

August 3, 2026

Richer Slack notification cards

Improved Slack message cards — New-message cards in Slack show the company, the page the visitor is on, and the source.

Improved

Slack message cards — New-message cards in Slack show the company, the page the visitor is on, and the source.

August 3, 2026

Who received each message

New Per-message recipients — The timeline shows who actually received each message.

New

Per-message recipients — The timeline shows who actually received each message.

August 3, 2026

CC and company on inbound email

Fixed Inbound email details — The inbound email path captures CC recipients and links the conversation to the right company.

Fixed

Inbound email details — The inbound email path captures CC recipients and links the conversation to the right company.

August 3, 2026

Inbound CC is kept

Improved CC on incoming email — People CC'd on an incoming email are captured onto the conversation.

Improved

CC on incoming email — People CC'd on an incoming email are captured onto the conversation.

August 3, 2026

Multiple assignees and email CC

New More than one assignee — Assign several agents to the same conversation.

New CC and BCC — Add CC and BCC recipients when replying by email.

New

More than one assignee — Assign several agents to the same conversation.
CC and BCC — Add CC and BCC recipients when replying by email.

August 2, 2026

Form submissions viewer

Fixed Submissions tab crash — The submissions viewer no longer breaks while the form is still loading.

Fixed

Submissions tab crash — The submissions viewer no longer breaks while the form is still loading.

August 2, 2026

Spam detection learns

Improved Mark as spam — Marking a submission as spam teaches the filter and blocks that sender from then on.

Improved

Mark as spam — Marking a submission as spam teaches the filter and blocks that sender from then on.

August 2, 2026

Form spam detection

New Spam quarantine for web forms — Suspicious form submissions are held in a reviewable Spam tab rather than reaching your pipeline, using per-form sensitivity and keywords.

New

Spam quarantine for web forms — Suspicious form submissions are held in a reviewable Spam tab rather than reaching your pipeline, using per-form sensitivity and keywords.

August 2, 2026

Helper mode

New Customers supporting their own accounts — A customer company can run its own support desk for its child accounts inside the widget — its own queue, claim and escalation, branding, hours, saved replies, agent roster, AI-drafted replies and reports.

New

Customers supporting their own accounts — A customer company can run its own support desk for its child accounts inside the widget — its own queue, claim and escalation, branding, hours, saved replies, agent roster, AI-drafted replies and reports.