AI Auto-Reassign on Agent Reply
When an agent replies to an AI-handled conversation, the conversation is automatically reassigned to that agent.
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When an agent replies to an AI-handled conversation, the conversation is automatically reassigned to that agent.
The helpdesk info panel now shows a visitor's previous conversations for quick context.
When you're scrolled up reading older messages in the helpdesk, a 'New Messages' pill appears instead of auto-scrolling — so you don't lose your place.
Conversations can now be snoozed with a timer. Auto-unsnooze triggers when a visitor replies or an agent responds, with Slack notifications and internal notes for full visibility.
Filter conversations by tag, paginate through closed conversations, and mark multiple conversations as replied in bulk.
Fireflies meeting recordings now sync automatically in the background, matching recordings to the right people and companies.
You can now assign a company to multiple people at once using the bulk edit feature.
Unread release update cards in the widget now have an animated glow border to draw attention.
Release updates now support video URLs with a lightbox player, plus an optional confetti celebration effect.
You can now customize the AI agent's display name in widget appearance settings. The name appears on message sender badges throughout the widget.