Resources — Changelog

August 5, 2026

Faster widget analytics

Improved Report speed — The widget analytics report loads far faster on large workspaces.

Improved

Report speed — The widget analytics report loads far faster on large workspaces.

August 5, 2026

A persistent contact rail

Improved Contact panel — The contact panel gained an expand rail and inline collapse, so it stays where you put it.

Improved

Contact panel — The contact panel gained an expand rail and inline collapse, so it stays where you put it.

August 5, 2026

Ticket sheet controls

Fixed Duplicate close button — Removed the redundant close control on the ticket sheet.

Fixed

Duplicate close button — Removed the redundant close control on the ticket sheet.

August 5, 2026

Tickets open in a side sheet

Improved Create and edit tickets — The ticket form opens as a right-side sheet instead of a modal, so you keep your place.

Improved

Create and edit tickets — The ticket form opens as a right-side sheet instead of a modal, so you keep your place.

August 5, 2026

Contact prefilled on new tickets

Improved Ticket contact — Raising a ticket from a conversation preselects the matching CRM contact.

Improved

Ticket contact — Raising a ticket from a conversation preselects the matching CRM contact.

August 5, 2026

Linked conversations and tickets

Improved Two-way links — A conversation shows the tickets raised from it, and each ticket links back.

Improved

Two-way links — A conversation shows the tickets raised from it, and each ticket links back.

August 5, 2026

Create a ticket from a message

New Message to ticket — Turn any message in a conversation into a ticket from a hover action.

New

Message to ticket — Turn any message in a conversation into a ticket from a hover action.

August 5, 2026

The new help desk is the help desk

Improved Help desk v2 is now the default — The redesigned help desk replaced the old one for everyone; the beta toggle is gone.

Improved

Help desk v2 is now the default — The redesigned help desk replaced the old one for everyone; the beta toggle is gone.

August 4, 2026

A calmer help desk on load

Improved Side panels — Both side panels start collapsed, leaving the conversation the room.

Improved

Side panels — Both side panels start collapsed, leaving the conversation the room.

August 4, 2026

Slack preferences

Fixed Saving Slack settings — Only the settings you changed are saved, so the rest are left alone.

Fixed

Saving Slack settings — Only the settings you changed are saved, so the rest are left alone.