Emoji Reactions and Read Receipts
Helpdesk conversations now support emoji reactions with reactor attribution, and per-message read receipts so you know exactly when messages are seen.
Be the first to know when we ship new features and improvements to Resources.
We'll email you when we ship.
New features, improvements and fixes we've shipped. Follow along to see how the product evolves.
Helpdesk conversations now support emoji reactions with reactor attribution, and per-message read receipts so you know exactly when messages are seen.
The scheduler builder now includes a toggle to automatically record meetings using Recall.ai, with AI-generated summaries added to transcripts.
File attachments now render correctly in helpdesk internal notes.
Tickets, projects, sequences, forms, and scheduler pages now feature character illustrations in their empty states for a friendlier experience.
See which agents are currently viewing a conversation with real-time presence avatars and composing previews.
The support report has been upgraded with busy day analysis, top topics, most active askers, release update engagement, and idea submissions.
The company detail page now includes a comprehensive report with tickets, deals, conversations, people data, and an AI-generated verdict on account health.
A comprehensive analytics dashboard for your chat widget shows conversation volume, engagement metrics, and visitor behavior — like having Google Analytics for your widget.
Full Outlook integration is now available — email sync, calendar FreeBusy for scheduling, and automatic calendar event creation when meetings are booked.
Its shiny.