Resources — Changelog

August 6, 2026

Replies follow the split

Fixed Reply routing after a split — A customer's replies go to the split conversation the agent is working in; the split action only appears once there is something to split.

Fixed

Reply routing after a split — A customer's replies go to the split conversation the agent is working in; the split action only appears once there is something to split.

August 6, 2026

Split lineage

Improved Where a thread came from — The originating conversation number on a split thread is a link, and lineage that was later merged away is hidden.

Improved

Where a thread came from — The originating conversation number on a split thread is a link, and lineage that was later merged away is hidden.

August 6, 2026

Split and merge timestamps

Fixed Conversation timestamps — Splitting or merging recalculates the conversation's last-activity time correctly.

Fixed

Conversation timestamps — Splitting or merging recalculates the conversation's last-activity time correctly.

August 6, 2026

Splitting visitor messages

Fixed Split failures — Splitting a thread containing visitor messages works.

Fixed

Split failures — Splitting a thread containing visitor messages works.

August 6, 2026

Split a conversation

New Conversation split — Move messages out of a conversation into a new, focused thread.

New

Conversation split — Move messages out of a conversation into a new, focused thread.

August 6, 2026

Markdown table import

Fixed Empty table cells — Importing Markdown with empty table cells no longer fails silently.

Fixed

Empty table cells — Importing Markdown with empty table cells no longer fails silently.

August 6, 2026

Separate emails stay separate

Fixed Over-merged conversations — Unrelated inbound emails no longer collapse into a single conversation.

Fixed

Over-merged conversations — Unrelated inbound emails no longer collapse into a single conversation.

August 6, 2026

The Help Desk recap in Slack

New Scheduled Slack recap — A daily, weekly or monthly help desk digest posted to Slack, with the sections you choose and your own timezone and send hours.

New

Scheduled Slack recap — A daily, weekly or monthly help desk digest posted to Slack, with the sections you choose and your own timezone and send hours.

August 5, 2026

Widget analytics, including today

Improved Fast reports with a live current day — Every widget analytics view now serves from daily rollups while still showing today's activity live.

Improved

Fast reports with a live current day — Every widget analytics view now serves from daily rollups while still showing today's activity live.

August 5, 2026

Widget analytics groundwork

Improved Daily rollups — Widget analytics began reading from pre-computed daily totals rather than scanning raw page views.

Improved

Daily rollups — Widget analytics began reading from pre-computed daily totals rather than scanning raw page views.