Product Wizard Components Step
The product wizard now includes a Components step, making it easier to configure product components and quantities during setup.
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The product wizard now includes a Components step, making it easier to configure product components and quantities during setup.
GIFs now display correctly in helpdesk internal notes.
The company report has been redesigned with usage-focused analytics including page views, activity timelines, and feature usage breakdowns.
A new URL mapping feature lets you define which URLs correspond to which product features, providing a clearer breakdown of user activity in company reports.
Widget analytics now has a date range picker with comparison support, replacing the old period dropdown for more flexible reporting.
The release updates card in the chat widget now lets visitors browse through your previous announcements.
Coupons, products, sequences, forms, and knowledge base pages now show helpful empty state screens with guided setup wizards when no items exist yet.
Feature Experts now have a creation wizard with PRD import, tone builder, and trigger cooldown settings for more control over AI-assisted conversations.
You can now send broadcast messages to multiple conversations at once from the helpdesk.
A new search modal in the helpdesk conversations panel lets you quickly find specific conversations. Message content search is also available from the command palette.