Gmail Sending for Sequences
Email sequences can now send through your connected Gmail account with a built-in 400/day sending limit. Choose which Gmail account to send from directly in the sequence settings.
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Email sequences can now send through your connected Gmail account with a built-in 400/day sending limit. Choose which Gmail account to send from directly in the sequence settings.
A new Project Report page shows KPI cards, progress charts, a company table, and an AI-generated recap of your project portfolio — including assign-to-all projects.
When multiple people are editing the same project, you'll now see their avatars at the top of the page so you know who else is working on it.
The sequence email workflow now includes helpful guidance for verifying your sending domain, making it easier to get your emails delivered.
Creating new projects now uses a step-by-step wizard with templates, checklist planning, and a smoother setup flow.
You can now export helpdesk conversations as JSON directly from the conversation view.
The support dashboard now includes 8 key metrics based on the CS expert framework, giving you a more complete view of your support team's performance.
The CSAT rating prompt in the chat widget now properly supports dark mode styling.
The chat widget now stays in your conversation when you close and reopen it. The 'Closed Conversation' text has been removed, and a reopen option appears after rating.
When an AI agent requests customer feedback, an internal note is now added to the conversation so your team has full visibility.