Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

April 26, 2026

Gmail Sending for Sequences

Email sequences can now send through your connected Gmail account with a built-in 400/day sending limit. Choose which Gmail account to send from directly in the sequence settings.

April 25, 2026

Project Report

A new Project Report page shows KPI cards, progress charts, a company table, and an AI-generated recap of your project portfolio — including assign-to-all projects.

April 24, 2026

Editor Presence Avatars

When multiple people are editing the same project, you'll now see their avatars at the top of the page so you know who else is working on it.

April 23, 2026

Domain Verification Guidance

The sequence email workflow now includes helpful guidance for verifying your sending domain, making it easier to get your emails delivered.

April 23, 2026

Project Wizard

Creating new projects now uses a step-by-step wizard with templates, checklist planning, and a smoother setup flow.

April 22, 2026

Export Conversation

You can now export helpdesk conversations as JSON directly from the conversation view.

April 22, 2026

Support KPI Enhancements

The support dashboard now includes 8 key metrics based on the CS expert framework, giving you a more complete view of your support team's performance.

April 22, 2026

Dark Mode CSAT Rating

The CSAT rating prompt in the chat widget now properly supports dark mode styling.

April 22, 2026

Chat Widget Conversation Persistence

The chat widget now stays in your conversation when you close and reopen it. The 'Closed Conversation' text has been removed, and a reopen option appears after rating.

April 22, 2026

Internal Notes for Feedback Requests

When an AI agent requests customer feedback, an internal note is now added to the conversation so your team has full visibility.