Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

July 13, 2026

Truncated AI-generated articles

Fixed Cut-off AI drafts — Longer articles generated by the AI assistant are no longer cut short part-way through.
July 13, 2026

Long article contents lists

Fixed "On this page" scrolling — The contents list on a published article now scrolls on its own when it is taller than the screen, instead of running off the bottom.
July 13, 2026

AI writing assistance in the knowledge base

New AI documentation assist — Draft and rewrite knowledge base articles with AI that cites the sources it drew from, alongside a new Markdown editor.
July 11, 2026

Product Update — July 2026

AI answering that knows when to escalate, a refreshed knowledge-base portal, a public status page and changelog, plus lots of CRM polish.

New AI Preview — Simulate real support and marketing conversations and see the AI's answer and confidence before it ever reaches a customer.
New Sherlock auto-escalation — When the AI isn't confident, it escalates to Sherlock, an AI investigation engine that digs into your connected tools and hands off with context.
New Public status page & changelog — A branded status page with 90-day uptime, incidents, and subscriber notifications — plus this changelog.
New Email fallback for chat — If a visitor leaves before seeing your reply, we email it to them so the conversation continues.
New Personal email inbox on records — Connect Gmail or Outlook to read and send email from a contact's Person or Company record.
New Agent email signatures — Personal and tenant-default signatures with {{agent.*}} tags.
New Notification preferences — Choose real-time, daily digest, in-app, or email for ticket activity.
New Bulk ticket actions — Archive or bulk-edit owner, status, priority, and tags across many tickets at once.
New AI Documentation — Maintain AI-only reference docs that ground the assistant without appearing in your public knowledge base.
New Granola notes on deals — Import your Granola meeting notes onto a deal.
Improved Refreshed knowledge-base portal — A cleaner design that derives its entire look from your brand accent colour, with category pages.
Improved Rebuilt list views — Companies, Tickets, and People rebuilt with pinned columns, drag-to-reorder, click-to-sort, inline editing, a filter builder, and fast server-side pagination and search.
Improved Smarter, faster AI — Per-tenant model selection, prompt caching, and clearer error messages; the assistant recognizes the visitor and triages issues with empathy.
Improved Helpdesk polish — Read receipts, email subject in list rows, collapsed quoted history in email threads, "Assign to me," and visitor page context in the timeline.
Improved Consolidated Email Settings — Domains, templates, help-desk behavior, and signatures on one tabbed page.
Improved Better campaign deliverability — Broadcasts and sequences now send from a dedicated subdomain.
Improved Faster imports — Import jobs now process in seconds instead of minutes.
Fixed Scheduler availability — Fixed a calendar-permission issue that could show every time slot as free; connected Google calendars now correctly reflect busy times.
Fixed Deal-stage automations — Stage-change automations now fire from every path a deal can move through, and stage-based conditions match correctly.
Fixed Deploys no longer serve stale pages — Boot-scoped cache tags fix stale content after a deploy.
Security Support-portal access — Signing in requires an existing ticket and is enumeration-safe.
Security Cross-tenant isolation — Hardened custom-domain caching so knowledge-base content never crosses tenants.
June 30, 2026

Product Update — June 2026

A big month across the knowledge base, the new customer support portal, helpdesk, automations, and CRM.

New Customer support portal — Customers can sign in to a branded portal to create, view, and reply to support tickets, with CSAT ratings and reopen.
New Multi-language knowledge base — Publish articles in multiple languages with a reader-facing language switcher; the AI assistant answers in the reader's language.
New AI assistant on your knowledge base — A public assistant answers visitor questions from your articles and Q&A pairs, with inline citations.
New Broadcasts — Send one-off email campaigns to segments, with scheduling, image uploads, and smart tags.
New Multi-currency — Products, coupons, and deals now support multiple currencies.
New Import from Intercom — Bring over your historical Intercom contacts, companies, and conversations.
New Rich content blocks in the knowledge base — Add embeds (maps, Calendly, CodePen), raw-HTML blocks, and custom structured data for SEO.
New Send Email automation — A new automation action that emails submitted form data with cc/bcc and reply-to.
New Auto-join by email domain — Let people self-register to your workspace using their company email domain.
New Admin data export — Export your data with filters and related columns.
Improved Powerful list tables — Companies, People, Leads, Tickets, and Pipelines gained sortable columns, inline popover editing, CSV export, column reorder, and saved "favorite" views.
Improved Redesigned record pages — Person, Company, Deal, and Lead detail pages rebuilt on a cleaner 3-panel layout.
Improved Helpdesk upgrades — Real-time typing previews, on-demand message translation, shareable conversation links, company filtering, and auto-creating CRM contacts from chat visitors.
Improved Customizable deal cards — Configure which fields show on kanban deal cards, per pipeline, with inline editing on the board.
Improved Open records in a new tab — Middle-click or Cmd/Ctrl-click any list row, card, or menu item.
Improved Gap Report v2 — Actionable bug dossiers and documentation-gap recommendations, AI-prioritized.
Fixed Sequences — Resuming a paused enrollment now re-queues the next step, and choosing the "Default" from-address clears any custom one.
Fixed Leads — Archived leads no longer appear in the default "All" view.
Fixed User invites — Re-inviting a former (removed) member now works.
Security Knowledge base hardening — Closed content-gating and cross-site-scripting gaps in KB rendering and access control.
Security Blocked password reset for deactivated accounts.
May 25, 2026

Updated Importing Feature

We've added the ability to also include custom properties when importing people, companies, and deals. Go to customize import to see more details.

April 29, 2026

Sherlock AI Investigation Engine

Sherlock is a new AI-powered investigation tool for your helpdesk. It connects to your GitHub repos, Linear projects, databases, and OpenAPI specs to automatically investigate customer questions. Sherlock provides verdicts with evidence so your support team can answer technical questions faster.

April 27, 2026

Company Enrichment Improvements

Company enrichment now extracts additional fields from Apollo and shows provider attribution on activity timelines. The enrichment card automatically hides after a successful enrichment.

April 27, 2026

Sortable Columns on List Pages

People, companies, and leads list pages now support sortable columns with persistent sort preferences. Click any column header to sort, and your preference is remembered across sessions.

April 27, 2026

Preset Questions for Chat Widget

You can now configure preset questions that appear when visitors open the chat widget. Visitors can tap a question to get an instant AI-generated answer, reducing wait times and helping customers find answers faster.

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