Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

July 22, 2026

Favorite views

New Save and reorder favorite views — Save a configured list as a favorite, order your favorites yourself, and reach them from a popover in the shell — now covering deals, leads and knowledge base documents.
July 21, 2026

Taller connect dialogs

Fixed Clipped connect dialog — The integration connect dialog scrolls when its content is tall, instead of cutting it off.
July 21, 2026

Stripe restricted keys

New Restricted API keys — Connect Stripe with a restricted (rk_) key, and see which capabilities that key actually grants.
July 21, 2026

Automation email delivery

Fixed Unverified sending domains — An automation email now falls back to a verified ellocharlie domain instead of failing when your own domain is not verified yet.
July 21, 2026

Composable automation emails

New Smart tags in automation emails — Write the body of an automation's email with smart-tag pills that fill in record and form values as it sends.
July 21, 2026

Emoji reaction credit

Fixed Reaction reply credit — Crediting an emoji reaction as a reply is now scoped to the conversation, so it can no longer apply to the wrong one.
July 21, 2026

Form ingest logs

New Ingest activity log — A Logs tab showing every inbound submission from your own forms, with the referring domain in the Source column.
Improved Emoji replies — An emoji-only reply from a customer no longer marks a conversation as awaiting your reply, and reacting to a customer's message counts as answering it.
July 21, 2026

Bring your own form

New Post your own forms to ellocharlie — Send submissions from a form on your own site straight into ellocharlie, with its own ingest secret and first/last name mapping.
July 20, 2026

Configurable ticket types

New Ticket types — Every ticket belongs to a type that owns its own statuses, priorities, severities and custom fields.
New Redesigned ticket page — The ticket detail page was rebuilt around a facts strip, a single unified activity feed and live presence.
July 20, 2026

Manage categories where you write

New Category management on the articles page — Create, rename and reorder knowledge base categories from the articles page, and add a new category inline while writing.
Load older updates