Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

August 12, 2026

Knowledge base landing in the widget

New KB landing page option — Point the support widget's default document at your knowledge base landing page.
Fixed Add Company form — The form clears after a company is created.
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New

  • KB landing page option — Point the support widget's default document at your knowledge base landing page.

Fixed

  • Add Company form — The form clears after a company is created.
August 11, 2026

Finding a conversation to link

Fixed Link-a-conversation search — Rebuilt the search in the link dialog so it finds conversations reliably.
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Fixed

  • Link-a-conversation search — Rebuilt the search in the link dialog so it finds conversations reliably.
August 11, 2026

Removing a company link

Fixed Company association — Removing a company from a conversation removes it from the person too, rather than leaving them attached.
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Fixed

  • Company association — Removing a company from a conversation removes it from the person too, rather than leaving them attached.
August 11, 2026

Ticket quick view

New Editable quick view — Edit a ticket straight from its quick-view sheet, and link conversations to it.
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New

  • Editable quick view — Edit a ticket straight from its quick-view sheet, and link conversations to it.
August 11, 2026

Contract custom fields and drafts

New Contracts — Contracts gained custom fields, a right-side add/edit sheet, and drafts that skip required fields until you finalise them.
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New

  • Contracts — Contracts gained custom fields, a right-side add/edit sheet, and drafts that skip required fields until you finalise them.
August 11, 2026

Linking a Stripe customer

Improved Record layout — Tasks moved into the centre Activity panel and related records start collapsed.
Fixed Stripe customer search — Linking searches your whole Stripe account, with a manual link when the search cannot find them.
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Improved

  • Record layout — Tasks moved into the centre Activity panel and related records start collapsed.

Fixed

  • Stripe customer search — Linking searches your whole Stripe account, with a manual link when the search cannot find them.
August 11, 2026

Record names in the browser tab

Improved Browser tab titles — A record's name appears in the tab title, so several open tabs are tellable apart.
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Improved

  • Browser tab titles — A record's name appears in the tab title, so several open tabs are tellable apart.
August 11, 2026

Company recaps on request

Improved Recap generation — Opening a company shows its last recap with a Generate button, rather than writing a new one every visit.
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Improved

  • Recap generation — Opening a company shows its last recap with a Generate button, rather than writing a new one every visit.
August 11, 2026

Company domains over the API

Fixed API domain field — Creating a company over the API accepts domains, and updates validate their shape.
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Fixed

  • API domain field — Creating a company over the API accepts domains, and updates validate their shape.
August 10, 2026

Multiple domains per company

New Company domains — A company can hold several email domains, and incoming email matches against all of them.
Fixed Additional assignees — Opening a conversation shows every assignee, not only the primary one.
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New

  • Company domains — A company can hold several email domains, and incoming email matches against all of them.

Fixed

  • Additional assignees — Opening a conversation shows every assignee, not only the primary one.