Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

July 19, 2026

Tables in knowledge base articles

New Editable tables — Insert and edit tables directly in the article editor.
Fixed Imported images — Images in articles imported from Notion or Google Docs no longer arrive broken.
July 18, 2026

Keyboard navigation in the help desk

New Arrow-key navigation — Move between conversations with the arrow keys from the list, and scroll the thread with them when it is focused.
July 18, 2026

Cleaner earlier-answer cards

Fixed Match card badge — Removed the AI/Agent badge from the earlier-answer card, which said nothing useful about the match.
July 17, 2026

Open an earlier answer in place

Improved Match preview drawer — Open a matched earlier conversation in a side drawer without leaving the one you are working on.
July 17, 2026

Repeat Ask tag

Improved Earlier-answer panel placement — The matching earlier conversation sits above Browser Info, and a "Repeat Ask" tag marks the thread in the header.
July 17, 2026

Repeat questions from the same person

Improved Same-person repeats — Repeat-question detection now includes someone asking again themselves, not only their colleagues.
July 17, 2026

Answered before at this org

New Repeat-question detection — When someone asks a question that has already been answered for their company, the help desk surfaces the earlier conversation — and the AI uses it too.
July 17, 2026

Custom fields in company bulk edit

Fixed Bulk edit controls — Custom fields in the company bulk-edit sheet now show the right control for their type instead of a plain text box.
July 17, 2026

Edit your own messages

New Edit sent messages and notes — Correct a message or an internal note you have already sent in the help desk.
July 17, 2026

Test domains for Slack channels

Improved Test customer domains — Nominate domains that should be treated as customers in linked Slack channels, so you can test two-way conversations with your own team.
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