Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

July 24, 2026

Widget home layout

Fixed Shortcut card width — Home shortcut cards use the full width, and the "Powered by" line links out properly.

July 24, 2026

Widget home shortcuts

Improved Shortcut cards — The widget's home shortcut cards match the new design.

July 24, 2026

The redesigned support widget

New "Sidekick" support widget — The support chat widget was redesigned dark-first, with live service status inside it and a link to your status page that appears and disappears as you toggle it.

July 24, 2026

Per-type ticket analytics

Improved Ticket types in the report — The Tickets Report breaks down by ticket type and aggregates each type's own custom fields.

July 24, 2026

The Tickets Report

New Tickets Report — A full ticket analytics report at Insights → Tickets: volume, resolution times, trends and breakdowns by company, status and severity.

July 23, 2026

Completion activity chart

Improved Three-line completion chart — Completion Activity is now a three-line chart, so you can compare the trends rather than read one series.

July 23, 2026

Projects report scope and export

New CSV export — Export the projects report to CSV.

Fixed Which companies appear — The projects report covers companies that actually have projects, rather than everyone marked as a customer.

July 23, 2026

Emails with their own dark styles

Fixed Emails that restyle themselves — An email carrying its own dark-mode styling no longer turns unreadable in the reader.

July 23, 2026

Readable emails in dark mode

Fixed Dark-mode email rendering — Emails render on a light background so messages written for light mode stay readable.

July 23, 2026

Redesigned Emails tab

Improved Emails on a record — The Emails tab on People, Companies, Deals and Leads was rebuilt as one shared, cleaner view.

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