Changelog

Improved

• Company report speed — Widget metrics on the company report come from daily rollups, cutting load time substantially.

New

• Customer owners, assignees and watchers — A customer contact can be a ticket's owner, assignee or watcher, from the drawer, the full editor and at creation.

Fixed

• Assignee DMs — Per-message help desk cards DM the assignee when that setting is on.

Improved

• Google Picker — Importing from Google Docs uses the Google Picker and asks only for access to the file you choose.

Improved

• Single tabbed page — Import and Export share one tabbed page.

Improved

• Icon-only sections — Navigation sections can be icon-only and placed centre or right, and forms open in sheets.

Fixed

• Blank page after a deploy — A failed chunk load is retried once instead of leaving a blank page.

Fixed

• False gaps — Topics your articles already cover well are no longer listed as documentation gaps.

Improved

• Q&A location — AI Q&A pairs moved into Help Desk Settings, next to the rest of the desk's configuration.

Improved

• "Suggested for" row — Removed the role suggestion row from the Insights page.

Improved

• Manage dashboards — Pin and archive dashboards from the Insights landing page; the separate list page is gone.