Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

August 18, 2026

A cleaner Insights page

Improved Landing layout — The Insights landing page drops the surrounding shell chrome.
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Improved

  • Landing layout — The Insights landing page drops the surrounding shell chrome.
August 18, 2026

Slack DMs reach the right person

Fixed Mismatched Slack emails — Map a user to their Slack account by hand so assignee DMs arrive when their Slack email differs.
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Fixed

  • Mismatched Slack emails — Map a user to their Slack account by hand so assignee DMs arrive when their Slack email differs.
August 18, 2026

The Insights landing page

New Insights — A landing page for reporting: a briefing of what changed, insight metrics you can pin, your dashboards, and every report in one directory — reachable from the command palette.
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New

  • Insights — A landing page for reporting: a briefing of what changed, insight metrics you can pin, your dashboards, and every report in one directory — reachable from the command palette.
August 18, 2026

Connecting BigTime

Fixed BigTime authentication — Fixed the header combination that made BigTime reject the connection.
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Fixed

  • BigTime authentication — Fixed the header combination that made BigTime reject the connection.
August 18, 2026

Marketing domain per item

New Per-form and per-scheduler links — Choose which forms and booking pages use your marketing domain for their links.
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New

  • Per-form and per-scheduler links — Choose which forms and booking pages use your marketing domain for their links.
August 17, 2026

Preset questions moved

Improved Chips — Preset questions became Chips under Help Desk → Support Widget, with page groups and a change history.
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Improved

  • Chips — Preset questions became Chips under Help Desk → Support Widget, with page groups and a change history.
August 17, 2026

Help desk settings layout

Improved Change history — A history panel and a three-column layout with roomier time fields.
Fixed Hidden header — The settings hub no longer scrolls its own header out of view.
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Improved

  • Change history — A history panel and a three-column layout with roomier time fields.

Fixed

  • Hidden header — The settings hub no longer scrolls its own header out of view.
August 17, 2026

Help Desk settings in one place

Improved Consolidated settings hub — Help desk settings were gathered into a single redesigned hub.
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Improved

  • Consolidated settings hub — Help desk settings were gathered into a single redesigned hub.
August 14, 2026

BigTime reliability

Improved Real-world hardening — Rate limiting and error handling for BigTime's live API.
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Improved

  • Real-world hardening — Rate limiting and error handling for BigTime's live API.
August 14, 2026

Scheduled BigTime sync

Improved Automatic sync — BigTime syncs on a schedule you set rather than only on demand.
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Improved

  • Automatic sync — BigTime syncs on a schedule you set rather than only on demand.