Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

July 27, 2026

Domain setup steps

Fixed Wizard steps — The Domains tab shows the setup steps for the kind of domain you are actually adding.
July 27, 2026

Domain verification

Fixed Verification retries — Domain ownership checks read DNS directly, so a failed first attempt is no longer cached against you for minutes.
July 27, 2026

A marketing domain for forms and schedulers

New Marketing custom domain — Serve forms and booking pages from your own domain, without the workspace slug in the URL.
July 27, 2026

Marketing widget preview

Fixed Preview panes — Removed an empty preview option, and the panel no longer clips in a short pane.
July 26, 2026

Marketing widget launcher colour

Fixed Launcher brand colour — The marketing widget's launcher always uses your brand colour.
July 26, 2026

The marketing widget, redesigned

New "Sidekick" marketing widget — The marketing chat widget got the same dark-first redesign, with the same real-widget settings playground.
July 26, 2026

Appearance tab polish

Improved Branding controls — Appearance tab layout, branding lock and preview sizing were tidied up.
July 26, 2026

A live widget appearance playground

New Appearance preview — The support widget's Appearance tab now previews the real widget, live — switch views, try a demo conversation, and see incident and offline states as you change settings.
July 25, 2026

Status page control over MCP

New Status tools for AI clients — Manage services, incidents and the status banner from a connected AI client over ellocharlie's MCP server.
July 24, 2026

Widget home layout

Fixed Shortcut card width — Home shortcut cards use the full width, and the "Powered by" line links out properly.
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