Changelog

New

• Quick Replies — Saved replies you can insert into a conversation, managed in Help Desk Settings.

Improved

• Type-to-confirm — Removing a help desk agent asks you to confirm by typing, and warns when they still have open conversations.

New

• Agents tab — Choose who staffs the help desk from Help Desk Settings, per workspace rather than globally.

Improved

• Platform email delivery — Platform emails record their delivery, and the form submissions view was refreshed.

Fixed

• localhost links — Slack notifications never link to localhost from production.

Fixed

• Owner validation — Updating a ticket no longer rejects a valid owner, including while viewing as another workspace.

New

• Readable form URLs — Public forms get a short, readable direct link, and the form wizard is slimmer.

New

• Bell dropdowns — Notifications and tasks open from the header bell with avatars and working links.

Fixed

• Schedulers navigation — The Schedulers nav item points at the right page.

New

• Multiple windows per day — Set more than one availability window on a weekday — mornings and afternoons around a standing meeting.

Fixed

• Archived and deleted records — Global search hides archived and deleted records, and its result links go to the right place.