Changelog

Fixed

• Company on email and Slack threads — Assigning a company on a non-chat conversation now updates the CRM person too.

Fixed

• Unit dropdown — The Needs attention unit selector works when the threshold is zero.

New

• Your own attention rules — Decide what counts as needing attention — no reply, unassigned, or open too long — each with its own threshold, and a master switch.

Improved

• Slack in Source — Source → Slack is always listed, with an explainer when Slack is not connected.

Fixed

• Rail numbers — Every number on the inbox rail now means "what you would see if you clicked it".

Fixed

• Disappearing attachments — PDFs and other non-image email attachments no longer vanish from the timeline.

Fixed

• "999+" — The inbox rail shows the real number instead of capping at 999+.

Improved

• Filter by Slack — The inbox rail's Source group includes Slack.

Security

• Cross-workspace presence — Widget presence resolves its workspace from the widget's own token rather than the visitor's email address, so presence can no longer be read across workspaces.

New

• Course preview — Walk a course as a learner would without recording any progress.

Fixed

• Lesson links — Lesson URLs come from the full lesson title.

Improved

• Dashboard alert links — Every "Needs attention" card now lands on the record or a pre-filtered list, per pipeline where that applies.