Changelog

Improved

• Adding links — One Link button with two tabs — a web address or a knowledge base document — and clicking a link lets you edit or remove it.

Fixed

• Link text — Linking a document keeps the words you wrote.

Fixed

• Large documents — A long article is translated in chunks instead of one oversized batch that could fail.

New

• Related documents — Link articles from the body text, and pick related documents from a sheet grouped by category.

New

• Translate in bulk — Translate many articles at once and watch progress on the language pill, including from an open editor.

Fixed

• Quotation marks — Quotation marks no longer break a translation part-way through.

Fixed

• Hidden ticket fields — Ticket custom fields are visible to people without settings permission again; only editing them needs it.

New

• Report ticket list — The Tickets Report gained a ticket list with your choice of columns including per-type custom fields, a rollup by any field, and its own CSV export — with the whole report scopeable to one ticket type.

Fixed

• Suggestion mode — The Ask Assistant honours "canned" suggestion mode.

Improved

• Ask Assistant panel — The panel carries your name and branding, resizes, and cites only articles it actually used.

Fixed

• Editor seeding — The editor opens the version you clicked, and any version can be translated.