Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

August 23, 2026

Emoji in /ello

Fixed Emoji in slash commands — Emoji typed into /ello render as emoji.
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Fixed

  • Emoji in slash commands — Emoji typed into /ello render as emoji.
August 23, 2026

Learning overview

Improved Cleaner layout — The learning overview renders bare, with its actions on the banner row.
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Improved

  • Cleaner layout — The learning overview renders bare, with its actions on the banner row.
August 23, 2026

Conversation tags

New Tag a conversation — Add, create and manage tags on a conversation.
Fixed Portal language — The portal remembers the language you chose, and preview URLs use your custom domain.
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New

  • Tag a conversation — Add, create and manage tags on a conversation.

Fixed

  • Portal language — The portal remembers the language you chose, and preview URLs use your custom domain.
August 23, 2026

Removing a translation

New Delete a translated article — Remove a single translated version of an article.
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New

  • Delete a translated article — Remove a single translated version of an article.
August 23, 2026

Custom integrations page

Improved Cleaner layout — The custom integrations page renders without the surrounding banner and card.
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Improved

  • Cleaner layout — The custom integrations page renders without the surrounding banner and card.
August 23, 2026

Scrollable panels

Fixed Clipped content — Panels with a maximum height scroll their content instead of cutting it off.
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Fixed

  • Clipped content — Panels with a maximum height scroll their content instead of cutting it off.
August 22, 2026

Faster list selection

Improved Conversation rows — Compact rows, always-visible checkboxes, and shift-click to select a range.
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Improved

  • Conversation rows — Compact rows, always-visible checkboxes, and shift-click to select a range.
August 22, 2026

The language pill

Improved Single-language workspaces — The language pill shows even when you publish in one language.
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Improved

  • Single-language workspaces — The language pill shows even when you publish in one language.
August 22, 2026

Bulk translations reach the portal

Fixed Unpublished translations — Bulk-translated articles now reach the public portal instead of sitting as drafts nobody could reach.
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Fixed

  • Unpublished translations — Bulk-translated articles now reach the public portal instead of sitting as drafts nobody could reach.
August 22, 2026

Assignees in the thread header

Fixed Additional assignees — The thread header dropdown lists every assignee, not only the primary one.
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Fixed

  • Additional assignees — The thread header dropdown lists every assignee, not only the primary one.