Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

August 3, 2026

Who received each message

New Per-message recipients — The timeline shows who actually received each message.
August 3, 2026

CC and company on inbound email

Fixed Inbound email details — The inbound email path captures CC recipients and links the conversation to the right company.
August 3, 2026

Inbound CC is kept

Improved CC on incoming email — People CC'd on an incoming email are captured onto the conversation.
August 3, 2026

Multiple assignees and email CC

New More than one assignee — Assign several agents to the same conversation.
New CC and BCC — Add CC and BCC recipients when replying by email.
August 2, 2026

Form submissions viewer

Fixed Submissions tab crash — The submissions viewer no longer breaks while the form is still loading.
August 2, 2026

Spam detection learns

Improved Mark as spam — Marking a submission as spam teaches the filter and blocks that sender from then on.
August 2, 2026

Form spam detection

New Spam quarantine for web forms — Suspicious form submissions are held in a reviewable Spam tab rather than reaching your pipeline, using per-form sensitivity and keywords.
August 2, 2026

Helper mode

New Customers supporting their own accounts — A customer company can run its own support desk for its child accounts inside the widget — its own queue, claim and escalation, branding, hours, saved replies, agent roster, AI-drafted replies and reports.
August 1, 2026

Lists in widget messages

Fixed Numbered and bulleted lists — Lists in an agent's message render properly in the widget.
August 1, 2026

Wider conversation view

Fixed Conversation width and lists — The conversation view uses the full width, and typed lists in messages render as lists.
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