Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

August 4, 2026

The real support address

Fixed To line — The To line shows your actual support address, and Cc addresses line up with their label.
August 4, 2026

Recipients above the email

Fixed Recipient placement — To and Cc appear above the email body, under the sender.
August 4, 2026

Email messages use the full width

Fixed Email layout — Emails render full-width instead of squeezed into a chat bubble.
August 3, 2026

Oversized email records

Fixed Very large emails — Unusually large stored email bodies are trimmed back rather than slowing the conversation down.
August 3, 2026

Gmail-fidelity email rendering

Fixed Email HTML capture — Incoming email HTML is captured reliably and rendered close to how Gmail shows it.
August 3, 2026

Inbound emails render properly

Improved Email formatting and inline images — Incoming emails render with their original formatting, and inline images appear where they belong.
August 3, 2026

Attachments on inbound email

Fixed Missing attachments — Attachments on an incoming email are stored and shown, while tiny inline images are skipped.
August 3, 2026

Staff replies by email

Fixed Staff email attribution — An email sent by one of your team lands as an agent reply, not as a customer message.
August 3, 2026

Full recipient lists

Fixed Truncated recipients — The recipient line shows the full To list instead of cutting it short.
August 3, 2026

Richer Slack notification cards

Improved Slack message cards — New-message cards in Slack show the company, the page the visitor is on, and the source.
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