Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

August 6, 2026

Splitting visitor messages

Fixed Split failures — Splitting a thread containing visitor messages works.
August 6, 2026

Split a conversation

New Conversation split — Move messages out of a conversation into a new, focused thread.
August 6, 2026

Markdown table import

Fixed Empty table cells — Importing Markdown with empty table cells no longer fails silently.
August 6, 2026

Separate emails stay separate

Fixed Over-merged conversations — Unrelated inbound emails no longer collapse into a single conversation.
August 6, 2026

The Help Desk recap in Slack

New Scheduled Slack recap — A daily, weekly or monthly help desk digest posted to Slack, with the sections you choose and your own timezone and send hours.
August 5, 2026

Widget analytics, including today

Improved Fast reports with a live current day — Every widget analytics view now serves from daily rollups while still showing today's activity live.
August 5, 2026

Widget analytics groundwork

Improved Daily rollups — Widget analytics began reading from pre-computed daily totals rather than scanning raw page views.
August 5, 2026

Faster widget analytics

Improved Report speed — The widget analytics report loads far faster on large workspaces.
August 5, 2026

A persistent contact rail

Improved Contact panel — The contact panel gained an expand rail and inline collapse, so it stays where you put it.
August 5, 2026

Ticket sheet controls

Fixed Duplicate close button — Removed the redundant close control on the ticket sheet.
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