Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

August 7, 2026

Editable AI dashboards

New Edit a generated dashboard — Every dashboard is now built from a fixed block catalog you can edit directly — change block types, drag the layout, rebind data and add sources by hand.
Fixed Chat email fallback — A visitor reading a message in the widget now reliably stops the follow-up email being sent.
August 7, 2026

AI dashboard wording and data

Fixed Dashboard copy and data handling — Removed AI-provider names from what you see, and made the link between a dashboard's queries and its charts unambiguous.
August 7, 2026

AI dashboards

New Build a dashboard by describing it — Describe the dashboard you want and have it built from your own data, then share it or refresh it on a schedule.
August 6, 2026

Sign-up address

Fixed Sign-up URL — The sign-up page moved to /signup.
August 6, 2026

Reactions from customers

Improved Per-customer reactions — Reactions are attributed to the individual customer who left them, not just to "the customer".
August 6, 2026

Who reacted

New Reaction attribution — Hover a reaction to see who left it.
August 6, 2026

The widget catches up

Fixed Missed messages — The widget re-syncs the open conversation when you come back to the tab or the connection returns.
August 6, 2026

Replies follow the split

Fixed Reply routing after a split — A customer's replies go to the split conversation the agent is working in; the split action only appears once there is something to split.
August 6, 2026

Split lineage

Improved Where a thread came from — The originating conversation number on a split thread is a link, and lineage that was later merged away is hidden.
August 6, 2026

Split and merge timestamps

Fixed Conversation timestamps — Splitting or merging recalculates the conversation's last-activity time correctly.
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