Project Wizard
Creating new projects now uses a step-by-step wizard with templates, checklist planning, and a smoother setup flow.
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Creating new projects now uses a step-by-step wizard with templates, checklist planning, and a smoother setup flow.
The chat widget now stays in your conversation when you close and reopen it. The 'Closed Conversation' text has been removed, and a reopen option appears after rating.
When an AI agent requests customer feedback, an internal note is now added to the conversation so your team has full visibility.
The CSAT rating prompt in the chat widget now properly supports dark mode styling.
The product wizard now includes a Components step, making it easier to configure product components and quantities during setup.
You can now export helpdesk conversations as JSON directly from the conversation view.
The support dashboard now includes 8 key metrics based on the CS expert framework, giving you a more complete view of your support team's performance.
The company report has been redesigned with usage-focused analytics including page views, activity timelines, and feature usage breakdowns.
A new URL mapping feature lets you define which URLs correspond to which product features, providing a clearer breakdown of user activity in company reports.
Widget analytics now has a date range picker with comparison support, replacing the old period dropdown for more flexible reporting.