Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

August 9, 2026

Simpler email setup

Improved Support email and domain verification — Email settings were simplified to one support address and one Verify Domain step, with guided DNS instructions.
August 9, 2026

Archive a deal

New Archive from the deal — An Archive Deal button on the deal detail header.
August 8, 2026

Broadcast sending domains

Fixed Domain verification status — Domain setup reflects the real verification status, the From preview tells the truth, recipients are no longer silently dropped, and unregistered domains are blocked at setup.
August 8, 2026

Faster notifications and follow-ups

Improved Unread counts and reminders — The notification bell's count is cached, and the follow-up scheduler queries far less data.
August 8, 2026

A lighter real-time connection

Improved Real-time efficiency — Cut the volume of real-time traffic at its biggest sources, and sped up several common queries.
August 7, 2026

Sherlock results as a note

New Insert an investigation — Drop a Sherlock investigation result into the conversation as an internal note.
August 7, 2026

Starting a new investigation

Fixed Sherlock new investigation — "Start new investigation" works, and duplicate option labels are gone.
August 7, 2026

Who is on the visitor map

New Visitor identity on Live Activity — Click a dot on the Live Activity map to see who the visitor is and how many conversations they have open.
August 7, 2026

Your place in a conversation

Fixed Scroll position — The help desk keeps your scroll position when new messages arrive, with a "Scroll to latest updates" button to jump down.
August 7, 2026

Dropdowns above overlays

Fixed Hidden dropdowns — Select and action menus render above overlays instead of behind them.
Load older updates