Changelog

Improved

• Moving a contact between companies — Changing or clearing a contact's company now brings their existing conversations with them, so a company's conversation list and reports keep matching who the contact actually works for.

Fixed

• Company names in search results — Searching the help desk now shows each conversation's company, instead of reading "No company" for someone whose company was visible everywhere else.
• Photos and assignees in search results — A conversation found by search now shows the visitor's photo and everyone assigned to it, the same as it does in the main list.
• Filtering conversations by company — The company filter now includes closed conversations, which it previously left out entirely.
• Spam in search results — Search results now leave out conversations you have marked as spam.
• Help right after a page load — Clicking help in the top navigation now opens the support chat even in the first moments after a page loads, where before it would sometimes do nothing at all.
• When support chat can't be reached — If the support chat genuinely can't be opened, the help button now tells you so instead of silently ignoring the click.

New

• Stage descriptions — A pipeline stage can now carry a description explaining what it means, which appears under the stage title on the board and in your pipeline settings — so the stage name can stay short.

Fixed

• Editing a stage from the board — Changing a stage's name or colour from the board's Stage Settings now updates the column straight away instead of waiting for the page to reload.

Fixed

• Who a merged-in message came from — When you merge in a conversation from another customer without giving them access to the thread, their messages now stay credited to them instead of appearing to your customer as their own words.

New

• Merging another customer's conversation — You can now search all of your conversations from the merge panel and fold in a thread that belongs to a different customer, at a different company, instead of only the threads belonging to the person you are already looking at.
• Keeping the other customer on the thread — When you merge in someone else's conversation you can choose to keep them on it, so their messages stay credited to them and they keep receiving your replies.

Improved

• Choosing who sees a broadcast — Who sees a broadcast is now decided in one place, with an explicit Everyone option, instead of being asked again for each channel while you write the message.

Fixed

• Broadcasts sent to the wrong people — The audience you pick now applies to every channel you send on — a banner sent to a chosen list of people is shown to those people instead of to every visitor, and a Slack broadcast posts to the channels of the companies in your audience rather than ignoring your selection.

Also includes behind-the-scenes work on how deploy notes reach ellocharlie's public changelog.

Improved

• Security fixes in this panel — Updates that fix a security issue now appear as their own group here, alongside New, Improved and Fixed.

New

• Send a broadcast on several channels at once — A broadcast can now go out by email, in the chat widget, to Slack and as a widget banner together, so the same person is reached wherever they actually are.
• Slack broadcasts follow your audience — Picking people now works for Slack too — each company's channel gets one post naming the people it is for, rather than a separate message per person.

Improved

• Results broken down by channel — A broadcast's stats now show each channel separately, so email opens are not mixed in with chat reads or Slack posts, and the totals distinguish how many people you reached from how many messages went out.
• Nothing is sent unless you choose it — No channel is selected when you start a broadcast, so choosing Slack no longer leaves email quietly switched on as well.
• Send button always in reach — The Back and Next buttons stay pinned to the bottom of the compose panel instead of scrolling away on longer steps.

New

• Resize several images at once — Hold Cmd or Ctrl and click images in a knowledge base article — or use Select all images — to set their size, alignment or borders together instead of one at a time.
• Image sizes in pixels — Images can now be sized in pixels as well as a percentage of the column, with a maximum width that shrinks the large ones and leaves anything already smaller alone.
• Image borders — Images can have a border line in any colour and their own corner radius, both of which now show on the published article.
• Upload several images at once — The image picker takes as many files as you drop on it and inserts them in the order you chose, and you can pick several from your library in one go.

Fixed

• Undo from anywhere in the editor — Cmd+Z and Ctrl+Z now undo your last change even when you were working in the properties panel rather than typing in the article.

Improved

• Clearer API key permissions — Each permission on the API key screen now says in plain English what it allows, an option that never granted anything has been removed, and the screen refuses a permission it does not recognise instead of silently saving it.

Fixed

• Knowledge base access for API keys — An API key can now be given permission to read and write knowledge base articles — the option was missing from the key screen, so requests were refused even when every box was ticked.
• The Contracts permission on API keys — Ticking Contracts now actually grants access to contracts over the API; it previously granted nothing, and contracts were reachable only with the Products permission.