Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

August 11, 2026

Ticket quick view

New Editable quick view — Edit a ticket straight from its quick-view sheet, and link conversations to it.
August 11, 2026

Contract custom fields and drafts

New Contracts — Contracts gained custom fields, a right-side add/edit sheet, and drafts that skip required fields until you finalise them.
August 11, 2026

Linking a Stripe customer

Improved Record layout — Tasks moved into the centre Activity panel and related records start collapsed.
Fixed Stripe customer search — Linking searches your whole Stripe account, with a manual link when the search cannot find them.
August 11, 2026

Record names in the browser tab

Improved Browser tab titles — A record's name appears in the tab title, so several open tabs are tellable apart.
August 11, 2026

Company recaps on request

Improved Recap generation — Opening a company shows its last recap with a Generate button, rather than writing a new one every visit.
August 11, 2026

Company domains over the API

Fixed API domain field — Creating a company over the API accepts domains, and updates validate their shape.
August 10, 2026

Multiple domains per company

New Company domains — A company can hold several email domains, and incoming email matches against all of them.
Fixed Additional assignees — Opening a conversation shows every assignee, not only the primary one.
August 10, 2026

Automation email engagement

New Opens and clicks on automation emails — Emails sent by an automation now record their opens and clicks alongside sequences and broadcasts.
August 10, 2026

Parent and child companies

New Company hierarchy — Link companies as parent and child to reflect group structures.
August 10, 2026

Owner rows in the Tickets Report

Fixed Repeated owner names — The owner cell spans its rows instead of repeating on every line.
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