Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

August 12, 2026

Zoom an email image

New Image zoom and download — Click an inline email image to enlarge or download it.
August 12, 2026

Duplicated inline images

Fixed Images shown twice — Inline images in an inbound email render once.
August 12, 2026

A better merge flow

Improved Conversation merge — Merging moved into a sheet with search and no pre-selected target, so you choose deliberately.
August 12, 2026

Completions by actor type

Fixed Invisible chart — Completions by Actor Type renders as bars instead of an invisible pie.
August 12, 2026

Attachments on outgoing email

New Forwarded attachments — Files attached to a chat message are forwarded on the outbound email.
Fixed Items Completed — The Project Report's Items Completed figure no longer reads zero.
August 12, 2026

Merging closed conversations

Improved Closed threads in merge — Closed conversations can be merged, not just open ones.
August 12, 2026

Ticket status filters

Fixed Duplicate statuses — The Status filter lists each status name once, across ticket types.
August 12, 2026

Knowledge base landing in the widget

New KB landing page option — Point the support widget's default document at your knowledge base landing page.
Fixed Add Company form — The form clears after a company is created.
August 11, 2026

Finding a conversation to link

Fixed Link-a-conversation search — Rebuilt the search in the link dialog so it finds conversations reliably.
August 11, 2026

Removing a company link

Fixed Company association — Removing a company from a conversation removes it from the person too, rather than leaving them attached.
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