Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

August 21, 2026

Email attachments stay visible

Fixed Disappearing attachments — PDFs and other non-image email attachments no longer vanish from the timeline.

August 21, 2026

Real counts on the rail

Fixed "999+" — The inbox rail shows the real number instead of capping at 999+.

August 21, 2026

Slack in the inbox rail

Improved Filter by Slack — The inbox rail's Source group includes Slack.

August 21, 2026

Widget presence scoping

Security Cross-workspace presence — Widget presence resolves its workspace from the widget's own token rather than the visitor's email address, so presence can no longer be read across workspaces.

August 21, 2026

Preview a course

New Course preview — Walk a course as a learner would without recording any progress.

Fixed Lesson links — Lesson URLs come from the full lesson title.

August 20, 2026

Actionable "Needs attention"

Improved Dashboard alert links — Every "Needs attention" card now lands on the record or a pre-filtered list, per pipeline where that applies.

August 20, 2026

Quick reply placeholders

Improved Insertable tags — The quick-reply editor shows the placeholder tags you can insert.

Security Quick reply permissions — Writing quick replies now requires settings permission.

August 20, 2026

Quick replies

New Quick Replies — Saved replies you can insert into a conversation, managed in Help Desk Settings.

August 20, 2026

Removing an agent

Improved Type-to-confirm — Removing a help desk agent asks you to confirm by typing, and warns when they still have open conversations.

August 20, 2026

Help desk agents per workspace

New Agents tab — Choose who staffs the help desk from Help Desk Settings, per workspace rather than globally.

Improved Platform email delivery — Platform emails record their delivery, and the form submissions view was refreshed.

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