Product updates

Changelog

New features, improvements and fixes we've shipped. Follow along to see how the product evolves.

August 23, 2026

Removing a translation

New Delete a translated article — Remove a single translated version of an article.
August 23, 2026

Custom integrations page

Improved Cleaner layout — The custom integrations page renders without the surrounding banner and card.
August 23, 2026

Scrollable panels

Fixed Clipped content — Panels with a maximum height scroll their content instead of cutting it off.
August 22, 2026

Faster list selection

Improved Conversation rows — Compact rows, always-visible checkboxes, and shift-click to select a range.
August 22, 2026

The language pill

Improved Single-language workspaces — The language pill shows even when you publish in one language.
August 22, 2026

Bulk translations reach the portal

Fixed Unpublished translations — Bulk-translated articles now reach the public portal instead of sitting as drafts nobody could reach.
August 22, 2026

Assignees in the thread header

Fixed Additional assignees — The thread header dropdown lists every assignee, not only the primary one.
August 22, 2026

One Link button

Improved Adding links — One Link button with two tabs — a web address or a knowledge base document — and clicking a link lets you edit or remove it.
Fixed Link text — Linking a document keeps the words you wrote.
August 22, 2026

Translating long articles

Fixed Large documents — A long article is translated in chunks instead of one oversized batch that could fail.
August 22, 2026

Linked articles

New Related documents — Link articles from the body text, and pick related documents from a sheet grouped by category.
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