Changelog

Fixed

• Cut-off AI drafts — Longer articles generated by the AI assistant are no longer cut short part-way through.

Fixed

• "On this page" scrolling — The contents list on a published article now scrolls on its own when it is taller than the screen, instead of running off the bottom.

New

• AI documentation assist — Draft and rewrite knowledge base articles with AI that cites the sources it drew from, alongside a new Markdown editor.

AI answering that knows when to escalate, a refreshed knowledge-base portal, a public status page and changelog, plus lots of CRM polish.

New

• AI Preview — Simulate real support and marketing conversations and see the AI's answer and confidence before it ever reaches a customer.
• Sherlock auto-escalation — When the AI isn't confident, it escalates to Sherlock, an AI investigation engine that digs into your connected tools and hands off with context.
• Public status page & changelog — A branded status page with 90-day uptime, incidents, and subscriber notifications — plus this changelog.
• Email fallback for chat — If a visitor leaves before seeing your reply, we email it to them so the conversation continues.
• Personal email inbox on records — Connect Gmail or Outlook to read and send email from a contact's Person or Company record.
• Agent email signatures — Personal and tenant-default signatures with {{agent.*}} tags.
• Notification preferences — Choose real-time, daily digest, in-app, or email for ticket activity.
• Bulk ticket actions — Archive or bulk-edit owner, status, priority, and tags across many tickets at once.
• AI Documentation — Maintain AI-only reference docs that ground the assistant without appearing in your public knowledge base.
• Granola notes on deals — Import your Granola meeting notes onto a deal.

Improved

• Refreshed knowledge-base portal — A cleaner design that derives its entire look from your brand accent colour, with category pages.
• Rebuilt list views — Companies, Tickets, and People rebuilt with pinned columns, drag-to-reorder, click-to-sort, inline editing, a filter builder, and fast server-side pagination and search.
• Smarter, faster AI — Per-tenant model selection, prompt caching, and clearer error messages; the assistant recognizes the visitor and triages issues with empathy.
• Helpdesk polish — Read receipts, email subject in list rows, collapsed quoted history in email threads, "Assign to me," and visitor page context in the timeline.
• Consolidated Email Settings — Domains, templates, help-desk behavior, and signatures on one tabbed page.
• Better campaign deliverability — Broadcasts and sequences now send from a dedicated subdomain.
• Faster imports — Import jobs now process in seconds instead of minutes.

Fixed

• Scheduler availability — Fixed a calendar-permission issue that could show every time slot as free; connected Google calendars now correctly reflect busy times.
• Deal-stage automations — Stage-change automations now fire from every path a deal can move through, and stage-based conditions match correctly.
• Deploys no longer serve stale pages — Boot-scoped cache tags fix stale content after a deploy.

Security

• Support-portal access — Signing in requires an existing ticket and is enumeration-safe.
• Cross-tenant isolation — Hardened custom-domain caching so knowledge-base content never crosses tenants.

A big month across the knowledge base, the new customer support portal, helpdesk, automations, and CRM.

New

• Customer support portal — Customers can sign in to a branded portal to create, view, and reply to support tickets, with CSAT ratings and reopen.
• Multi-language knowledge base — Publish articles in multiple languages with a reader-facing language switcher; the AI assistant answers in the reader's language.
• AI assistant on your knowledge base — A public assistant answers visitor questions from your articles and Q&A pairs, with inline citations.
• Broadcasts — Send one-off email campaigns to segments, with scheduling, image uploads, and smart tags.
• Multi-currency — Products, coupons, and deals now support multiple currencies.
• Import from Intercom — Bring over your historical Intercom contacts, companies, and conversations.
• Rich content blocks in the knowledge base — Add embeds (maps, Calendly, CodePen), raw-HTML blocks, and custom structured data for SEO.
• Send Email automation — A new automation action that emails submitted form data with cc/bcc and reply-to.
• Auto-join by email domain — Let people self-register to your workspace using their company email domain.
• Admin data export — Export your data with filters and related columns.

Improved

• Powerful list tables — Companies, People, Leads, Tickets, and Pipelines gained sortable columns, inline popover editing, CSV export, column reorder, and saved "favorite" views.
• Redesigned record pages — Person, Company, Deal, and Lead detail pages rebuilt on a cleaner 3-panel layout.
• Helpdesk upgrades — Real-time typing previews, on-demand message translation, shareable conversation links, company filtering, and auto-creating CRM contacts from chat visitors.
• Customizable deal cards — Configure which fields show on kanban deal cards, per pipeline, with inline editing on the board.
• Open records in a new tab — Middle-click or Cmd/Ctrl-click any list row, card, or menu item.
• Gap Report v2 — Actionable bug dossiers and documentation-gap recommendations, AI-prioritized.

Fixed

• Sequences — Resuming a paused enrollment now re-queues the next step, and choosing the "Default" from-address clears any custom one.
• Leads — Archived leads no longer appear in the default "All" view.
• User invites — Re-inviting a former (removed) member now works.

Security

• Knowledge base hardening — Closed content-gating and cross-site-scripting gaps in KB rendering and access control.
• Blocked password reset for deactivated accounts.