Announcement banner on your site
New
Announcement banner on your site — A rule in your marketing widget's Behavior tab can now show a full-width banner at the top of your site, with its own link, and it pushes your page content down instead of covering it.
New
Video chat launcher — You can upload a short video to play in the chat launcher instead of an icon, and choose whether clicking it opens the chat or plays the video first.
Improved
Search looks at more than names — Global search now also matches phone numbers, industries, locations, notes and your own custom fields across companies, people, deals, tickets, leads and conversations, and tells you which field a result matched on.
Improved
Launcher shape and size — The chat launcher now has its own width, corner rounding and border controls, so it can be a rectangle rather than only a square.
Improved
How the launcher loads — The launcher now appears once, already styled, instead of briefly showing a default icon while your settings load.
Improved
Images still loading from another site — A knowledge base document whose images point at another site now says so, with a one-click way to upload them to your own knowledge base.
Fixed
Searching for a company by its domain — Searching a company's website or domain now finds it — previously search only looked at the company's name, so a domain search came back empty.
Fixed
Images when you paste an article in — Pasting an article from Intercom, Zendesk or a Google Doc into a knowledge base document now brings its images with it, and uploads them to your knowledge base so they keep working after you stop paying for the tool you moved from.
