Resources — Changelog

July 28, 2026

Personal mailboxes under "view as"

Fixed Connected mailbox scoping — Viewing another workspace no longer exposes your own connected Gmail or Outlook account there.

Fixed

Connected mailbox scoping — Viewing another workspace no longer exposes your own connected Gmail or Outlook account there.

July 28, 2026

Scheduler calendar status

Fixed Whose calendar you see — The builder's Calendar tab shows the host's connected-calendar status rather than your own.

Fixed

Whose calendar you see — The builder's Calendar tab shows the host's connected-calendar status rather than your own.

July 28, 2026

Portal visibility in project templates

New Template visibility controls — Set which tasks a customer can see and edit directly in a project template, rather than per project.

New

Template visibility controls — Set which tasks a customer can see and edit directly in a project template, rather than per project.

July 28, 2026

Group chat with customers

New Conversation participants — Add other people from the same company to a support conversation — they can see it, reply to it, and receive the email fallback.

New

Conversation participants — Add other people from the same company to a support conversation — they can see it, reply to it, and receive the email fallback.

July 28, 2026

Full-width Tickets Report

Improved Report layout — The Tickets Report uses the full page width with its controls on the title row.

Improved

Report layout — The Tickets Report uses the full page width with its controls on the title row.

July 28, 2026

Ticket type in the owner table

Improved Type column — The by-owner table shows which ticket type each row covers.

Improved

Type column — The by-owner table shows which ticket type each row covers.

July 28, 2026

Tickets by owner

Improved Owner and assignee breakdown — The Tickets Report breaks down by owner and assignee, with those columns in the CSV export.

Improved

Owner and assignee breakdown — The Tickets Report breaks down by owner and assignee, with those columns in the CSV export.

July 28, 2026

The integrations app store

New Redesigned integrations — Integrations became a browsable store with detail pages, customer reviews and native in-app configuration for each one.

New

Redesigned integrations — Integrations became a browsable store with detail pages, customer reviews and native in-app configuration for each one.

July 27, 2026

Form and scheduler previews

Fixed Preview URLs — Preview opens the marketing domain once that domain is live.

Fixed

Preview URLs — Preview opens the marketing domain once that domain is live.

July 27, 2026

Direct links to forms

New Form direct link — Copy a direct link to a form from the builder, using your marketing domain when you have one.

New

Form direct link — Copy a direct link to a form from the builder, using your marketing domain when you have one.